SHIPPING/ RETURN POLICY

Shipping Policy

We offer reliable and fast shipping to ensure your orders reach you as quickly as possible. Please read the following for more details about our shipping practices:

1. Shipping Methods and Delivery Time

  • Domestic Shipping: We offer standard and expedited shipping options for customers within [your country]. Delivery times typically range from 3 to 7 business days, depending on your location and the shipping method selected at checkout.

  • International Shipping: We also offer international shipping to a variety of countries. Delivery times for international orders vary by destination but typically range from 7 to 21 business days.

  • Processing Time: Orders are processed within 1-2 business days after payment is received. Orders placed on weekends or holidays will be processed the following business day.

2. Shipping Costs

Shipping costs are calculated based on the weight, size of your order, and the shipping destination. You will see the shipping charges at checkout before completing your purchase. Free shipping may be available on select orders or promotions; details will be shown during checkout.

3. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, so you can track your package’s journey from our warehouse to your doorstep.

4. Shipping Delays

While we strive to deliver your order as quickly as possible, there may be occasional delays due to factors beyond our control, such as weather conditions, carrier issues, or customs processing (for international orders). If you experience any delays, please don’t hesitate to reach out to our customer service team for updates.

5. Shipping Restrictions

We currently do not offer shipping to certain regions or countries. Please review our available shipping destinations at checkout. If your country is not listed, you may contact us to inquire about shipping options.

Return & Exchange Policy

At VVTBeauty.online, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we offer a simple and hassle-free return and exchange process. Please review the following details regarding returns and exchanges:

1. Return Eligibility

We accept returns for most products within 14-30 days from the date of delivery, provided the following conditions are met:

  • The product is in its original, unused condition (not opened or used).
  • The product is in its original packaging (including tags, if applicable).
  • The item is not a non-returnable product (see exceptions below).

Exceptions:

  • Skincare and personal care products cannot be returned for hygiene and safety reasons.
  • Discounted or clearance items are final sale and cannot be returned.

2. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our customer service team at [info@vvtbeauty.online] to request a return authorization.
  2. Provide your order number, the reason for return, and details about the product you are returning.
  3. Once we approve your return request, we will provide you with instructions on how to send the item back to us.

3. Return Shipping Costs

  • For Domestic Returns: If the return is due to an error on our part (e.g., defective product, incorrect item sent), we will cover the return shipping costs.
  • For Non-Defective Returns: If you are returning an item for any other reason (e.g., change of mind), you will be responsible for the return shipping costs. We recommend using a trackable shipping service to ensure that your return reaches us safely.

4. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-7 business days. Please note that shipping fees are non-refundable, except in cases where we made an error in fulfilling your order.

5. Exchanges

If you would like to exchange an item for a different size, color, or product, please initiate a return and place a new order for the replacement product. Our customer service team can assist you with product availability and details for placing a new order.

6. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 7 days of receiving the product to request a return or exchange. We will work with you to resolve the issue by offering either a replacement or a refund, depending on your preference and the situation.

7. How to Contact Us for Returns & Exchanges

For any questions regarding returns, exchanges, or refunds, please contact our customer service team at:

Please ensure that you include your order number and details of the issue when reaching out to us.

Important Notes

  • Restocking Fees: In certain cases (e.g., for bulk or custom orders), we may charge a restocking fee. You will be notified of this fee in advance if applicable.
  • Return Timeframe: Returns must be made within the specified return period (14-30 days). After this period, we may not be able to process returns.
  • Refund Processing: Refunds may take up to 7 business days to appear in your account, depending on your payment provider.

Changes to This Policy

We reserve the right to update or modify this Shipping & Return Policy at any time. Any changes will be posted on this page, and the “Last Updated” date at the top will be revised. By continuing to use our website, you agree to the updated policy.

Thank you for shopping at VVTBeauty.online! We are here to ensure your experience is as smooth as possible. If you have any questions or concerns, don’t hesitate to reach out to our customer service team.